Customer Complaints

We're here to listen and make things right.

TrustIn is committed to providing a professional, fair and transparent service. If something has gone wrong, tell us—your complaint will be considered fairly, independently and without charge.

How to make a complaint

Complete the form or email us at complaints@trustin.ae.

Office 512, Level 11, Al Sarab Tower,
ADGM Square, Al Maryah Island,
Abu Dhabi, UAE

What happens next?

1 We acknowledge your complaint and issue a reference number.

2 We review the matter fairly and independently.

3 We provide our decision in writing.

Response timeframes are explained in our Complaints Handling Policy.

Submit your complaint

Please provide the details below.

Full Name*

Email Address*

Custom Telephone Input Form 2

Country*

United Arab Emirates

Phone Number*

+971

Complaint category*

Complaint title*

Transaction / Escrow ID (if applicable)

Describe your complaint*

Supporting documents (optional)

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